AI-driven Knowledge Base: Dynamic solutions to customer queries.SoftPhone Integration: Embed a third-party dialer to the action tray of your agent workbench's console view.Real time Business Fabric: Deliver concierge like experience with more real-time actions, intelligence and seamless handover across channels while preserving the context of the conversations.
OCP for voice: Clients can integrate with voice telephony channels like AWS connect, CTI, IVR, WebEx, Avaya and more, greatly enhancing the capabilities and efficiency of your contact centers.OCP for text: CRMNEXT customers can seamlessly plugin new channels like WhatsApp, twitter, google business messenger, Facebook, chatbots, voice triggered chatbots and more.This delivers a modern customer service and engagement platform for banks, financial services, and insurance providers powered with out-of-box AI capabilities. Open Communication Platform (OCP) helps enterprises move to a zero ops model, powered by one & done processes that can fundamentally do back-office work with STP and smart AI. 4, 2022 /PRNewswire/ - CRMNEXT, the world's leading digital technology solution for the banking and insurance industry, has launched Open Communication Platform (OCP) technology to accelerate customer delights, personalized products, service delivery and build loyalty through digital first experiences.Īs banking and financial institutions embrace a "serve and sell anytime, anywhere" mentality, digital experiences are becoming critical. Engage, sell, and serve customers across a mix of modern and traditional channels that are increasingly driving new business
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